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Happy Customers

"When you need guidance on what is right book for your kids they are always there to help. 90% of the books my daughter has are from Bibliophiles"
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Rohini Kapur

India

"The collection is very creative and they have personalised options to explore which makes the child feel special"
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Apurva Desai

India

How can I provide names for personalization on products?

To personalize your product with a name, you'll find a field labeled "Name to be printed" on each product page. Here’s how to ensure your personalization is accurate:
Entering the Name: Locate the field labeled "Name to be printed" on the product page. Carefully type in the name you want to be printed on the product. 
Checking Spelling: Please double-check the spelling of the name you've entered. The name will be printed exactly as typed, and we won't be able to correct any spelling errors once the order is processed. 

Realized a Mistake? 
Contact Us: If you realize that you've made a spelling error or need to change the name after placing your order, please contact us as soon as possible. Reach out to us for an update. 
If your order hasn’t been processed yet, we will do our best to accommodate your request and update the name for you. By following these steps, you'll ensure that your personalized product will have the correct name printed on it.

What are the shipping timelines for orders?

Our standard shipping timeline for ready orders is 8-10 working days. 
We aim to ensure that your orders reach you within this timeframe. 
However, if you have a pressing requirement and need your order delivered earlier, we do entertain expedite requests. Here's how you can go about it: 
 Requesting Expedited Shipping: If you need your order sooner, please contact us to request expedited shipping. We are here to assist you, and will evaluate expedited shipping requests on a case-by-case basis. 
Expedited Shipping Charges: Please note that expedited shipping will incur additional courier charges, which will be calculated based on the speed of the shipment you require. 
Accommodating Expedited Requests: While we will do our utmost to accommodate your expedited shipping request, the feasibility of fulfilling such requests will depend on various factors, including the specifics of your order and our current processing load. By getting in touch with us for expedite requests, we can work together to find the best solution to meet your needs while ensuring the quality and accuracy of your order.

Did not receive order confirmation ?

Sometimes at banks end it takes time to send the confirmation, till that time the order is on hold and confirmation is not sent, normally most of cases get resolved in 1-2 hrs or so. 
In case it doesn't please reach out to us, if deducation of amount is done but it is showing failed then you need to reach out to your bank or wallet for refund. Normally, they auto refund in 24-48 hrs.

I didn’t receive an order confirmation. What should I do?

Occasionally, there may be a delay in the order confirmation due to processing times at your bank's end. 
During such times, your order is placed on hold and the confirmation is not sent out immediately. 
Here’s how to navigate this situation: Wait for a Bit: Most of these cases are resolved within 1-2 hours as the bank processes the payment and we then send out the order confirmation. 
Contact Us: If you haven’t received the order confirmation even after a few hours, please reach out to us. We're here to assist you and ensure your order is processed correctly. 
Check with Your Bank or Wallet: If the amount has been deducted but the order is showing as failed, it's advisable to contact your bank or wallet service. 
They usually auto-refund the deducted amount within 24-48 hours. We understand that such delays can be concerning, but rest assured, we are here to help ensure your order is processed and delivered to you accurately and in a timely manner.

Frequently 
Asked Questions

  • If you haven’t found the answer you need, email us at contact@bibliophiles.in
    whatsapp : +91-8779660515
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